It is the aim of Smart Leasing Solutions Limited to provide a very high standard of service to every client. It is important to us that all complaints are resolved as quickly as possible and to the complete satisfaction of our clients.
This procedure explains how we will deal with any complaints. It also tells you what you can do if you think your complaint has not been resolved to your satisfaction.
If you have a complaint about any aspect of our service then we would like to hear from you. You can contact us by telephone or in writing and your complaint will be resolved by the appropriate person in the shortest possible time. To help us to investigate and resolve your concerns as quickly as possible, you should in the first instance contact the department with which you have been dealing.
We will try to resolve your complaint immediately; however, sometimes, this may not be possible. In the unlikely event that we are not able to resolve your complaint by the end of the next business day, we will keep you informed of the progress of our investigations and provide our final response in writing providing our findings and the action to then take.
To register a complaint contact us by either:
calling us on 0161 791 0101
or write to us at 13 Stockport Road,, Romiley, Stockport, SK6 4BN
If you have a regulated contract with us and are not satisfied with our final response, you may be eligible to refer the matter to the Financial Ombudsman Service. You must do this within six months of our final response. When we send you our final response, we will also provide you with a copy of the Financial Ombudsman Service's explanatory leaflet.
If you have any questions in relation to our Complaints Handling Procedure, please contact us in writing at the address on the contact page of our website.
* All images are for illustration purposes only, errors and omissions are excluded and the deal could end without notice. Smart Leasing Solutions is an appointed representative of AutomotiveCompliance who is authorised and regulated by the Financial Conduct Authority FCA No497010and are a credit broker and not a lender. Vehicle sourcing fee applies.
0161 791 0101
Smart Leasing Solutions Limited
13 Stockport Road,
Smart Leasing Solutions Limited is an Appointed Representative of Automotive Compliance Ltd, which is authorised and regulated by the Financial Conduct Authority (FCA No 497010). Automotive Compliance Ltd's permissions as a Principal Firm allows Smart Leasing Solutions Limited to act as a credit broker, not as a lender, for the introduction to a limited number of finance providers only.
Registered in England & Wales with company number : 11000249 | Data Protection No : ZA291690 | VAT No : 281 279 093
Registered Office : 13 Stockport Road, Romiley, Stockport, SK6 4BN
Copyright © 2020 Smart Leasing Solutions Limited, All rights reserved.